TERMS & CONDITIONS

Delivery Charges

The delivery costs and times quoted on our website are for delivery to UK mainland addresses only. We welcome orders from outside of the UK mainland; please contact us before placing your order.

When you checkout UK delivery charges will be applied as follows based on the value of your order:

Order Value UK P&P
Up to £75               £4.50
£75.01 & over FREE

The order amount referred to above comprises the total cost of goods as stated on this website, after any applicable promotions.

We aim to deliver all personalised hand painted gift, made to order and foam clay gift and party packs to mainland UK within 14 working days.

We aim to deliver handmade to order ceramic goods within 30 days. You will be advised of estimated delivery within 48 hours of placing order. If for any reason we cannot despatch an item to you within 30 days, we will notify you. You retain the right to cancel your order and receive a full refund.

Please be advised that weekends and Bank Holidays are not classed as working days.Please allow up to 5 additional working days during peak times and sale periods.

Tarka Pottery will not be responsible for delays in delivery caused by any third party. Timeframes given represent the average time to delivery products to our customers.

Please note that the delivery schedules listed here are only intended as a guide.Tarka Pottery has no control over the specific delivery schedules of third party carriers. Delivery is normally made by Royal Mail and a signature is required. Should a delivery be attempted whilst you are out a card will be left and you will be able to collect it from your local Post Office.

Cancellation or Changing an Order

If you wish to cancel or change your order before it has arrived, please contact our Studio on 07931 306414. We are unable to cancel personalised orders due to the individual design of each item. Orders for non-personalised goods can be cancelled if the goods have not been despatched. Where goods have been despatched please see our Returns & Refunds Policy.

Returns & Refunds

If for any reason you wish to return your order, please contact our Studio on 07931 306414 within 7 days of receipt.

We will refund your order once it is received by us in its original condition.  The cost of return will be at your expense, unless the item is faulty.  When returning goods please obtain a proof of posting from the Post Office as we cannot provide a refund or exchange if we do not receive the goods back and in their original condition and packaging.  Tarka Pottery cannot be held responsible for returned items that go missing in the post.

We will refund your order once it is received in good condition by us.

If in the unlikely event that you have received a damaged or defective item please contact us and we will provide instructions for returning the product and arrange a full refund including postage costs or exchange.

Personalised items can only be returned if faulty. Tarka Pottery cannot be held responsible for a customer giving an incorrect spelling or wording.  Your statutory rights are not affected.

PLEASE NOTE, delivery schedules are only provided as a guide and are dependent on stock levels as well as the logistics of our selected carrier. If the item you have ordered is not in stock, we reserve the right to deliver the item to you within 30 days of the date of your order, as per our rights to do so under the Distance Selling Regulations, and will not be held responsible if the item does not arrive within the delivery schedules listed above.

Environmental Policy

At Tarka Pottery, we aim to minimise our effect on the environment as much as possible.  We try to re-use as much as possible of the plastic bubble wrap and other packaging that we receive from our suppliers.

We have made efforts to ensure that the paper and cardboard content of our packaging materials is recyclable and will be accepted by cardboard recyclers where facilities exist.